Privacy Policy

1. Information We Collect

Personal Information

• Contact Details: Name, phone number, email address, residential address
• Identity Proof: Aadhaar number, PAN card (for verification purposes)
• Profile Information: Family size, specific service requirements, preferences
• Payment Information: Bank account details, UPI ID, credit/debit card details (processed by secure payment gateways)

Helper Information (from service providers)

• Full name, contact details, address
• Identity documents (Aadhaar, voter ID, etc.)
• Police verification reports
• Previous employment references
• Photographs and work history

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (for matching helpers in your area)
• Cookies and similar tracking technologies

2. How We Use Your Information

• Service Delivery: Match you with suitable helpers, facilitate communication, process bookings, send updates
• Payment Processing: Process fees, generate invoices, handle refunds and cancellations
• Verification & Safety: Conduct background checks, verify identity, prevent fraud
• Communication: Send updates, provide support, share promotional offers (with consent), conduct surveys
• Business Improvement: Analyze usage patterns, develop new features, understand customer preferences

3. How We Share Your Information

• With Helpers: Only necessary information for service delivery
• With Service Providers: Payment processors, SMS/email services, verification agencies
• Legal Requirements: Comply with laws, protect legal rights, report fraud
• Business Transfers: Data may transfer in case of acquisition or merger
• We Never: Sell your data, share for marketing by others without consent, publicly disclose sensitive information

4. Data Security

• Encryption: Sensitive data encrypted during transmission (SSL/TLS)
• Access Control: Limited employee access to personal data
• Secure Storage: Data stored on secure servers with regular backups
• Payment Security: Handled by PCI-DSS compliant gateways
• Regular Audits: Periodic security assessments
• Important: No system is 100% secure. We cannot guarantee absolute security.

5. Data Retention

• Active Customers: Data retained while services are used
• Inactive Accounts: Retained 3 years after last activity, then deleted
• Legal Requirements: Some data retained longer if required by law
• Helper Records: Maintained 5 years for verification and liability
• Payment Records: Retained 7 years as per tax regulations
• You can request data deletion anytime (see Your Rights section)

6. Your Rights & Choices

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion (subject to legal obligations)
• Opt-Out: Unsubscribe from promotional communications
• Withdraw Consent: Stop certain data processing activities
• Data Portability: Receive data in structured format

How to Exercise Rights: Email: privacy@sukhsaathi.com | Phone: +91-7891179279 | In-app settings

7. Cookies & Tracking

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand usage patterns
• Preference Cookies: Remember your settings and preferences
• You can disable cookies in browser settings (may affect functionality)
• Third-party cookies: Payment gateways and social media plugins may set cookies

Your Consent: By using SukhSaathi services, you consent to the collection and use of information as described in this Privacy Policy.

SukhSaathi - Trusted Helpers, Happier Homes