Privacy Policy
Effective Date: October 2025
SukhSaathi ("we," "us," "our") respects your privacy and is committed to
protecting your personal information. This Privacy Policy explains how
we collect, use, store, and protect your data when you use our website
and services.
1. Information We Collect
Personal Information
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Contact Details: Name, phone number, email address, residential
address
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Identity Proof: Aadhaar number, PAN card (for verification purposes)
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Profile Information: Family size, specific service requirements,
preferences
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Payment Information: Bank account details, UPI ID, credit/debit card
details (processed by secure payment gateways)
Helper Information (from service providers)
- Full name, contact details, address
- Identity documents (Aadhaar, voter ID, etc.)
- Police verification reports
- Previous employment references
- Photographs and work history
Automatically Collected Information
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Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location data (for matching helpers in your area)
- Cookies and similar tracking technologies
2. How We Use Your Information
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Service Delivery: Match you with suitable helpers,
facilitate communication, process bookings, send updates
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Payment Processing: Process fees, generate
invoices, handle refunds and cancellations
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Verification & Safety: Conduct background checks,
verify identity, prevent fraud
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Communication: Send updates, provide support, share
promotional offers (with consent), conduct surveys
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Business Improvement: Analyze usage patterns,
develop new features, understand customer preferences
3. How We Share Your Information
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With Helpers: Only necessary information for
service delivery
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With Service Providers: Payment processors,
SMS/email services, verification agencies
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Legal Requirements: Comply with laws, protect legal
rights, report fraud
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Business Transfers: Data may transfer in case of
acquisition or merger
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We Never: Sell your data, share for marketing by
others without consent, publicly disclose sensitive information
4. Data Security
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Encryption: Sensitive data encrypted during transmission (SSL/TLS)
- Access Control: Limited employee access to personal data
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Secure Storage: Data stored on secure servers with regular backups
- Payment Security: Handled by PCI-DSS compliant gateways
- Regular Audits: Periodic security assessments
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Important: No system is 100% secure. We cannot
guarantee absolute security.
5. Data Retention
- Active Customers: Data retained while services are used
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Inactive Accounts: Retained 3 years after last activity, then
deleted
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Legal Requirements: Some data retained longer if required by law
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Helper Records: Maintained 5 years for verification and liability
- Payment Records: Retained 7 years as per tax regulations
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You can request data deletion anytime (see Your Rights section)
6. Your Rights & Choices
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request deletion (subject to legal obligations)
- Opt-Out: Unsubscribe from promotional communications
- Withdraw Consent: Stop certain data processing activities
- Data Portability: Receive data in structured format
How to Exercise Rights: Email: privacy@sukhsaathi.com | Phone:
+91-7891179279 | In-app settings
7. Cookies & Tracking
- Essential Cookies: Required for website functionality
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Analytics Cookies: Google Analytics to understand usage patterns
- Preference Cookies: Remember your settings and preferences
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You can disable cookies in browser settings (may affect
functionality)
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Third-party cookies: Payment gateways and social media plugins may
set cookies
Your Consent: By using SukhSaathi services, you consent to the
collection and use of information as described in this Privacy Policy.
SukhSaathi - Trusted Helpers, Happier Homes